Refund policy

Return, Refund & Cancellation Policy

At Makermint, every product is carefully checked and packed before dispatch. We want you to have a smooth shopping experience, so please read our return and refund policy before placing an order.

1. Return Eligibility

Ready-made products may be eligible for return within 5 days of delivery, only if the product is unused, undamaged, and in its original packaging.

To request a return, please contact us at enquiry.makermint@gmail.com with your order number, product photos, and reason for return.

2. Non-Returnable Products

The following products are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Customised or personalised products

  • Made-to-order products

  • Products with names, photos, designs, or custom details

  • Products damaged due to customer handling, misuse, or improper installation

  • Products returned without original packaging

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery at enquiry.makermint@gmail.com.

Please share:

  • Order number

  • Clear photos or video of the product

  • Photos of the outer packaging

  • Description of the issue

After verification, we will offer a suitable resolution such as replacement, repair, store credit, or refund, depending on the case.

4. Return Shipping

For eligible returns due to change of mind or customer preference, return shipping charges will be borne by the customer.

If the return is due to our mistake, such as a wrong, damaged, or defective product, Makermint will take responsibility for the return or replacement shipping.

5. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of the refund.

If approved, the refund will be processed to the original payment method within 5–7 business days. The time taken for the amount to reflect may depend on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the issue was caused by Makermint.

6. Order Cancellation

Orders can be cancelled only before processing or dispatch. Once an order has been processed, packed, customised, or shipped, cancellation may not be possible.

For cancellation requests, please contact us as soon as possible at enquiry.makermint@gmail.com with your order number.

7. Exchange Policy

Exchanges may be provided only for eligible products that are damaged, defective, or incorrect. Product exchange is subject to availability.

8. Contact Us

For return, refund, cancellation, or order-related support, please contact:

Makermint
Email: enquiry.makermint@gmail.com
Website: https://makermint.in/